Shipping Policy

Free Shipping:
Cosmic Energy Services offers free shipping on orders to the lower 48 states.
We cannot ship to P.O. Boxes or Military APO.
Cosmic Energy Services ships to 48 continental U.S. states. We do not ship to HI, AK, Puerto Rico, U.S. Virgin Islands or outside of the U.S.

Shipping outside of continental 48 States:
Cosmic Energy Services does not ship directly outside the continental 48 states. However, we are able to work with customer's freight forwarders to accommodate. Additional shipping charges may apply. The customer is responsible for all customs, duties, and taxes and any additional fees may be applied upon export. It is the responsibility of the freight forwarder to inspect the shipment before accepting the delivery. Once the shipment has been received and accepted by the freight forwarder, Cosmic Energy Services is not responsible for any damage or loss of products.

Cancellation policy:
If a customer wishes to cancel an order that has not been shipped, please contact customer service during normal business hours at 510-293-8999 or simply reply to the order confirmation email with the cancellation request. Cosmic Energy Services will do our best to assist you promptly in a timely matter. Items that are special order, marked as shipped and drop shipped items cannot be canceled after the order is processed. Restocking fees may apply on special order items and items marked as an assembly. In the event that an item cannot be canceled, customers are able to return eligible items.

Out of stock items and backorders:
In the event only some products are in stock at the time the order is placed, the in-stock items will be shipped immediately. The backorder items will then ship via ground shipping service when the stock is replenished at no additional charge. However, the customer can request the order to be shipped complete once all products are available.

Cosmic Energy Services is not responsible or liable for any delay in receiving or completing your order that is caused by an event beyond Cosmic Energy Services's reasonable control. Such events may include, but are not limited to, fire, flood, accident, strike, riot, civil commotion, act of God, war or other hostilities, acts or omissions of carriers, transmitters, phone companies, Internet Service Providers or Internet backbone providers or a failure, interruption or delay of the server or this Web site caused by an event outside the direct control of Cosmic Energy Services, including without limitation, power outages.