Return Policy

Request a return:
Fill out the Return Merchandise Authorization (RMA) Form.
Our customer service team will send authorization to return if applicable.
Place items and all other materials, manuals and accessories in their original box.
Print and tape on the shipping label and drop off to the local carrier.
After we have received the return, allow 3-5 days for credit card refunds and 7-10 days for check refunds.

Conditions:
No restocking fee only on stock items in new condition and in their original box with all packing material, manuals, and accessories.
Items over 48" or products labeled as assembly are subject to restocking fees of up to 25%.
Poles and custom products are ineligible for returns.
The customer is responsible for return shipping costs, applicable restocking fees and lost or damaged packages. It is recommended that all customers ship returns via an insured ground service provider and obtain tracking information.

Damaged / Incorrect Shipments:
In the event that an item was shipped damaged or incorrect, Cosmic Energy Services will replace or issue a refund for the product as well as any applicable shipping costs. It is the responsibility of the customer to document any type of mistake or damage at the time of delivery before applying a signature. All claims must be reported within 7 days of delivery to be eligible for a refund. Cosmic Energy Services recommends that customers ensure to examine and count all items that are delivered and to note any error on the Bill of Lading (BOL). Any damage not documented at the time of delivery must be recorded immediately and reported to customer service. It is suggested that customers take pictures of any type of error or damage and to keep all original packaging. Cosmic Energy Services may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss, or theft.

Cancellation Policy:
If a customer wishes to cancel an order that has not yet been shipped, please contact customer service during normal business hours at 510-293-8999 or simply reply to the order confirmation email with your cancellation request. Cosmic Energy Services will do our best to try and assist you promptly and in a timely matter. However, special order, marked as shipped and drop shipped items cannot be canceled after the order is processed. Restocking fees may apply on special order items and items marked as an assembly. In the event that an item cannot be canceled, customers are able to return eligible items.

Warranties:
Manufacturers' warranties vary by product, but we stand by all of the products we sell and are very happy to work with our customers directly to resolve issues relating to product performance.